1. Data we collect
We collect data necessary to provide the Service, including:
- Identity & contact data — name, phone number, and age verification data.
- Location & address data — delivery address and device location (if permitted) to find the nearest outlet.
- Transaction data — order history, products, and payment details (without storing payment credentials).
- Device & usage data — device type, operating system, and in-app interactions.
2. How we use data
Data is used to: process and deliver orders, verify age, manage accounts and points, prevent fraud, and improve the Service. With your consent, we may also send promotional information.
3. Data sharing
We share data on a limited basis with parties needed to operate the Service:
- Partner outlets, to prepare your order.
- Courier partners, to deliver your order.
- Payment providers, to process transactions.
We do not sell your personal data to third parties.
4. Storage & security
Data is stored as long as needed for the purposes described or as required by law. We apply reasonable technical and organisational security measures, including encryption in transit, to protect your information.
5. Your rights
Under applicable regulations, you have the right to access, correct, or delete your personal data, and to withdraw processing consent. Requests can be submitted via the contact below.
7. Children's privacy
The Service is not intended for individuals under 21. We do not knowingly collect data from those who do not meet the age requirement. If such data is identified, we will delete it.
8. Contact
For privacy questions or data requests, contact privasi@outlet23.id or visit our Help Centre.