How can we help?

Open the app, select your nearest outlet, browse the catalogue, and add products to your cart. After age verification and entering your address, proceed to payment. Your order is sent directly to the outlet.

There is no minimum order amount. Certain promotions may have minimum spend requirements clearly shown on the promo page.

Orders can be cancelled while the status is still Processing. Once the outlet starts preparing your order, cancellation is no longer possible. Contact our support team for special cases.

On average 25–35 minutes, depending on outlet distance and traffic conditions. You can track delivery status in real time in the app.

Outlet 23 offers free delivery on all orders, with no minimum spend, across all service areas in Indonesia.

We serve all of Indonesia. Availability depends on distance to the nearest outlet and is shown when you enter your address.

We accept QRIS payments. All transactions are processed through secure encrypted channels.

Yes. We do not store your payment details. Payments are processed directly through QRIS providers over secure connections.

Alcohol sales are strictly regulated and only permitted for those aged 21 and over. Verification is mandatory to comply with applicable regulations.

The courier may ask to see official ID (national ID card or driver's licence) to confirm the recipient's age. Orders will not be handed over to recipients who do not meet the requirement.

You automatically earn points on every completed order. Points can be redeemed for vouchers and other rewards in the Rewards menu.

Simply use your WhatsApp number. We send a one-time verification code — no password to remember.