1. How to request
You can request account deletion in any of these ways:
- In the app — open Profile → Delete Account and follow the steps.
- Email — send your request to privasi@outlet23.id with the subject "Account Deletion Request".
- WhatsApp — message +62 811-2300-0023 (daily, 10:00–22:00 WIB).
2. What to include
So we can confirm the request comes from the account owner, please include:
- The name on your account.
- The WhatsApp number registered to your Outlet 23 account.
- Your reason for leaving (optional).
We will send a verification code to that WhatsApp number before processing the request. Never share an OTP with anyone claiming to be from Outlet 23 outside this process.
3. Process & timeline
After verification, we process the request within 30 days and confirm through the channel you used. Any active orders must be completed or cancelled first.
Account deletion is permanent. Points, vouchers, and order history on the account cannot be restored.
4. Data we delete
- Account profile: name, phone number, email, and member ID.
- Saved delivery addresses and courier notes.
- Member points and vouchers.
- Analytics data and session recordings linked to your account.
5. Data we keep
Some transaction records (order number, products, amount, and transaction time) are kept for as long as required by law, including tax and fraud-prevention obligations. These records are no longer linked to your account profile and are not used for any other purpose.
6. Contact
Other questions about your personal data can be sent to privasi@outlet23.id. See also our Privacy Policy.